Google Analytics is a powerful web analytics tool, AND it’s free. However, you get the most out of it when you understand how it works, and how to customise for your needs.
Sarah Blake is the head of Optimisation at Quirk eMarketing. Sarah has a Bachelor of Science from the University of Cape Town, South Africa and she lectures at UCT in eMarketing. Sarah compiled the Quirk textbook - eMarketing: The Essential Guide to Online Marketing, and is an author of Kotler's Principles of Marketing: Global and Southern African Perspectives.
She has worked with clients across a number of industries, including MWEB, South African Tourism, Sun International and Warner Brothers. Sarah started in the world of online with Firebox.com, a leading UK online retailer based in London, and has worked with world renowned paid search firm Clicks2Customers.